Missed follow-through
Referrals and support plans can stall when no one has a clear view of what happened after the first instruction.
AI-enabled care coordination + resource navigation
Helping people move from referral to real follow-through.
MyLifeline Connect helps healthcare, human services, housing, workforce, behavioral health, and community support teams organize next steps, track follow-through, and reduce the gaps where people fall through the cracks.
Care coordination
Resource navigation
Follow-through visibility
Client Support Plan
Follow-through progress72%
Referral received
Documents uploaded
Appointment confirmation pending
Transportation follow-up
Care Team Visibility
18Active clients
7Pending actions
4Needs follow-up
92%Plans updated
The problem
Access is only the first step. The real breakdown happens after the handoff.
People are often handed referrals, paperwork, appointment instructions, resource lists, and next steps during some of the most stressful moments of their lives. Once that handoff happens, teams may lose visibility into what was completed, what stalled, and where help is still needed.
Scattered information
Needs, notes, documents, barriers, and next steps are often spread across systems, messages, files, and people.
Limited visibility
Support teams need a clearer way to see what is pending, what is complete, and what needs attention next.
The solution
A visibility layer for care coordination and community support.
MyLifeline Connect turns scattered support needs into organized action plans that individuals, families, caseworkers, and support teams can understand and follow.
Intake clarityCapture needs, barriers, documents, and context in one place.
Action plan trackingTurn referrals and support plans into visible next steps.
Team visibilityGive support teams a clearer picture of follow-up status and risks.
Resource navigationHelp people understand what to do next, without making the process harder.
Who we serve
Built for teams working at the intersection of care and stability.
Community health teams
Human services organizations
Housing support programs
Workforce development programs
Behavioral health support teams
Re-entry and transition support
Resource navigation teams
Care coordination programs
Platform concept
Simple enough for real life. Structured enough for support teams.
The MVP concept is focused on intake visibility, barrier tracking, action plans, support notes, and follow-through reporting. It is designed to support high-friction transitions without overwhelming the person or the team helping them.
Ask about pilot conversationsFollow-Through Dashboard
NeedsActionsNotesReports
ID + documentsComplete
Transportation barrierNeeds follow-up
Primary care appointmentScheduled
Housing resource referralIn progress
Momentum
Founder-led, mission-driven, and moving through active validation.
MVPEarly platform and dashboard concepts built for founder-led validation.
$5KBuilders & Backers Pebble Fund support used toward early MVP development.
ActiveStartup and community ecosystem activity across TiE Women, WIT, TCBA, and LvlUp.
JW
Founder
Built by Jourdan Wright.
Jourdan Wright is the founder of Catalyst Edge Solutions and MyLifeline Connect. Her work centers on building systems, workflows, and AI-enabled infrastructure that help people and organizations move with more clarity, structure, and follow-through.
MyLifeline Connect was created from the belief that people do not just need access to resources. They need structure, visibility, and support after the referral is made.
Pilots, partnerships, and funding conversations
Let’s build the follow-through layer communities need.
MyLifeline Connect is currently open to aligned conversations with healthcare, human services, community support, workforce, housing, and ecosystem partners.
hello@catalystedgesolutions.com